Privacy & Refund Policy

Last updated: May 23, 2026

Privacy Policy

My Baking Lab is a brand operated by Nomadiva Ltd, a company registered in Bulgaria ("we," "us," or "our"). We operate the website mybakinglab.com (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

Data Controller

The data controller responsible for your personal data is: Nomadiva Ltd, registered in Bulgaria. Contact: ivalina@mybakinglab.com

Information We Collect

When you interact with our Service, we may collect:

  • Personal information you provide: name, email address, payment information, billing address.

  • Automatically collected information: IP address, browser type, device information, pages visited, time spent on pages.

  • Cookies: small data files stored on your device to improve your browsing experience.

How We Use Your Information

We use the information we collect to:

  • Process your course purchases and provide access to purchased materials

  • Send you the course content, bonuses, and related materials

  • Send you launch updates, product updates, and marketing communications (you can unsubscribe at any time)

  • Provide customer support and respond to your inquiries

  • Improve our products and services

  • Comply with legal obligations

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We share information only with:

  • Payment processors (Stripe) to process your purchases securely

  • Email service providers (Systeme.io) to deliver our communications to you

  • Legal authorities if required by law

Some of these providers may be located outside the EU. We rely on standard contractual clauses or other appropriate safeguards to protect your data in international transfers.

Data Retention

We retain your personal data for as long as you remain a customer and as needed to provide the Service. You may request deletion of your data at any time by emailing us.

Your Rights (GDPR)

Under the General Data Protection Regulation, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data ("right to be forgotten")

  • Restrict or object to our processing of your data

  • Receive your data in a portable format (data portability)

  • Withdraw consent at any time

  • Lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP)

To exercise any of these rights, email us at ivalina@mybakinglab.com.

Cookies

We use cookies to operate our website and improve your experience. You can control cookies through your browser settings.

Children's Privacy

Our Service is not directed to anyone under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Policy from time to time. We will notify you of any changes by posting the new policy on this page.

Refund Policy

Our Promise

We stand behind every product we sell. If you commit to the methods and content inside our courses, you should see meaningful results.

Refund Window

You have 30 days from the date of purchase to request a refund on any of our digital products.

Refund Conditions

Because our products include access to course materials and, where applicable, personal support, we ask that before requesting a refund, you:

  1. Engage with the product — watch the lessons, read the materials, follow the steps

  2. Reach out to us directly with specific questions or challenges

  3. Allow us the opportunity to help you succeed

If after honest engagement the product genuinely doesn't work for you, we'll process a full refund — no hard feelings.

How to Request a Refund

Email ivalina@mybakinglab.com within the 30-day window with:

  • Your order number or the email address used at purchase

  • The product you purchased

  • A brief description of your experience

Processing Time

Approved refunds will be processed within 5–10 business days to your original payment method.

Non-Refundable Items

  • Refund requests submitted after the 30-day window

  • Products that included redeemed 1-on-1 sessions or consultations that have already been delivered

  • Discounted launch promotions that explicitly state "no refunds" at the point of purchase (always specified in the offer)